Terms of Service

Last updated: November 6, 2026

Provided by Melora Connect, Inc., a Delaware corporation, 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

Support: support@meloraconnect.com or (240) 896-1404.

1. Agreement to these Terms

1.1 These Terms of Service ("Terms") are a contract between Melora Connect, Inc. ("Melora", "we", "us") and you. By creating an account, accepting an invitation, or using Melora Connect, you agree to these Terms.

1.2 If you use Melora Connect for an organization, you confirm that you are authorized to bind that organization, and "you" includes the organization.

1.3 You must be at least 18 years old to create an organization account. You must not use Melora Connect if you are in a country subject to a comprehensive embargo or on a government restricted-party list.

1.4 These Terms work together with our Privacy Policy, Security page, Service Level Agreement, Accessibility Statement and Donation Terms. Vendors are also bound by the Vendor Marketplace Agreement.

2. Who these Terms apply to

• Organizations: chambers of commerce, trade associations, professional societies and other member organizations that subscribe to Melora Connect, and their staff and authorized users. Organizations are our customers.
• Members: people and businesses that an Organization invites to its member portal, or that join, pay dues, register for events or donate through it.
• Vendors: businesses listed on the Melora Connect Vendor Marketplace, where Organizations can find, book and pay them, and businesses that apply to be listed.
• Visitors: anyone who visits our websites or an Organization's public pages, such as event landing pages.

3. The Service

3.1 Melora Connect is membership management software for member organizations. It includes member records and CRM, events, payments through MeloraPay, communications, analytics and advocacy tools. Features vary by plan.

3.2 We may improve, change or remove features. We will not materially reduce the core functionality of a paid plan during its current term without giving you notice and, where the reduction is material to you, the right to cancel and receive a refund of the unused part of that term.

3.3 Some features use AI to draft text and suggestions. The Privacy Policy names the provider and describes what is sent. AI output is a draft; you are responsible for checking it before you use or send it.

3.4 API. Organizations on every plan can connect their own systems to Melora Connect with API keys.

1. API access is included in every plan for now. This may change in the future: we will give notice before API access is removed from a plan, and keys stop working only once it is.
2. You are responsible for keeping keys secret, for the permissions you give each key, and for everything done with your keys. Revoke a key at once if it may have been exposed.
3. Each key may make up to 120 requests a minute, each Organization up to 600 a minute across all its keys, and each address up to 50 requests every 10 seconds. Request bodies over 64 KB are refused. Addresses that repeatedly send invalid keys are blocked for a time. We may change these limits with notice on the developer page.
4. Records created through the API count toward your plan limits.
5. While a balance is overdue, requests that change data are refused from day 14 and all requests from day 30, until it is paid.
6. We may suspend or revoke a key, or your API access, if its use breaks these Terms, puts the Service or other customers at risk, or tries to get around these limits.

3.5 Webhooks. An Organization can have Melora Connect send event messages to up to 10 web addresses it chooses. The Organization is responsible for those addresses, for keeping its signing secret safe, and for how the receiving system uses and protects the data. Once a message is delivered, that data is outside Melora's control. Messages include member contact details only if the Organization turns that option on. We retry a failed message up to five times over several hours. If five messages in a row to one address fail every retry, we pause that address and tell the Organization's staff. We do not promise that every message is delivered, and delivery logs are kept for 30 days.

4. Accounts and security

4.1 You are responsible for keeping sign-in details secure and for activity under your account. Organization administrators are responsible for who they invite, the roles they give, and removing access when someone leaves.

4.2 Tell us promptly at support@meloraconnect.com or (240) 896-1404 if you believe an account has been accessed without permission.

5. Plans, fees and billing

5.1 Plans. Organization plans are billed annually. The prices below are starting prices; the price for your Organization is the one on your invoice or order form:

5.2 Onboarding fee. The one-time onboarding fee shown above is billed with your first year. We may reduce or waive it in writing.

5.3 How we bill. The annual fee is billed in advance. The Melora team starts your plan and emails your first invoice, which you pay online by card or US bank account (ACH) within 7 days. The method you use is saved, and each yearly renewal is charged to it automatically. If you start from a free trial, your first year is charged to the method you added when you choose to continue (Section 5.7). We do not accept checks or cash. Prices are in US dollars and do not include taxes, which we add where the law requires.

5.4 Plan limits and late payment. Each plan has the limits shown above on members, contacts, emails sent each month and admin users (staff with the Admin role). If you go over a limit, new records or operations that exceed the plan are blocked until you upgrade, while existing work continues. If a payment fails or an invoice is overdue, we tell your billing contact and administrators by email and in the admin portal, and your account stays fully available for 14 days. From day 14 your staff can view and export everything but cannot make changes, and from day 30 staff access is limited to the billing page until the balance is paid. Your Members keep using their portal, paying dues and registering for events throughout. An overdue invoice also carries a late fee of 1% of the amount still unpaid for each full 30 days it stays overdue, counted from the day a payment failed or the due date passed. Each late fee is sent to your billing contact as its own invoice, payable online in the same way, and no late fee is charged on a late fee. Late fees stop once the invoice is paid, and are never charged on an invoice that has been paid or canceled.

5.5 Renewal. Plans renew for another year unless either party gives notice of non-renewal at least 30 days before the end of the term.

5.6 Price changes. We may change prices for your next term by telling you at least 15 days before it starts. Prices do not change during a term you have paid for.

5.7 Free trial. New Organizations may be offered a free trial, for the length we tell you when your account is created (usually 3 days), which starts when your first administrator first signs in. Before using the Service you add a card or US bank account; nothing is charged during the trial. When the trial ends we ask whether you want to continue. If you continue, we charge the payment method you added for your plan's first year and the one-time onboarding fee, and your plan renews as described in 5.5. If you would like to discuss other terms, you can contact our sales team. If you decline or do not answer, your staff can view and export your data but cannot make changes, and from 16 days after the trial ends, or after you decline if that is sooner, staff access is limited to the billing page. We send notices along the way, your Members are not affected, and you can continue at any time to restore full access.

6. MeloraPay

6.1 What it is. MeloraPay lets an Organization collect dues, event fees, donations and other payments from Members online. It also lets Organizations pay Marketplace vendors. It is built on Stripe Connect.

6.2 Your own Stripe account. To use MeloraPay, the Organization opens its own Stripe account through Melora Connect. Stripe collects the identity, business and bank details it needs directly. Melora does not collect or store tax identification numbers, bank account or routing numbers, or dates of birth. The Organization has its own full Stripe dashboard, where it can see its payments, payouts and fees, including ours.

6.3 Stripe's terms. Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By using MeloraPay you agree to be bound by them, as Stripe may change them from time to time. You authorize Melora to share with Stripe, and receive from Stripe, information about you and your transactions as needed to provide MeloraPay. Stripe's terms are published at stripe.com/connect-account/legal.

6.4 The business being paid is the seller. Each payment goes directly to the Stripe account of the business being paid: the Organization for dues, tickets and donations, or a vendor for Marketplace work. That business is the merchant of record, owns the funds, and is responsible for its refunds, chargebacks, disputes and tax reporting. Melora is the platform provider and is not the seller of anything paid for through MeloraPay.

6.5 Fees. When an Organization receives a payment, two separate fees are deducted from it:

• Stripe's processing fee, which Stripe charges the Organization directly under the Organization's Stripe account terms.
• Melora's platform fee: 0.35% of each card payment, and 1.00% of each bank transfer (ACH) payment capped at $10.00 per payment.

When an Organization pays a Marketplace vendor, payment processing fees are taken from the vendor's payment. Melora currently charges Marketplace vendors no commission and no plan fee, and may charge vendors a fee in the future, as set out in the Vendor Marketplace Agreement.

6.6 Payouts. Stripe pays out the Organization's balance to its bank account on the schedule set in its Stripe account. Melora does not hold Organization funds.

6.7 Minimum charge. MeloraPay does not process payments under $1.00.

6.8 Availability and currency. MeloraPay is available to Organizations based in the United States. Event tickets and donations are charged in the currency the Organization sets in its settings, and dues in the currency of the invoice. Payments from a US bank account (ACH) are available only in US dollars.

6.9 Automatic dues payments for Members. If you save a card with your Organization, your dues are charged to it automatically when they come due. We email each invoice at least 3 days before the charge, naming the card and the date. You can turn automatic payment off at any time from your billing page. Your Organization sets your dues and is responsible for your membership terms.

7. Cancellation and refunds

7.1 You can give notice that you will not renew at any time before the notice deadline in Section 5.5. Your plan stays active until the end of the term you paid for. To give notice, email support@meloraconnect.com from an administrator's address. We confirm it in writing.

7.2 Annual fees and onboarding fees are not refundable, except where the law requires, or where we end your plan without cause or discontinue the Service, in which case we refund the unused part of the prepaid term.

7.3 Refunds of Member payments made through MeloraPay are decided and issued by the Organization, not Melora. An Organization may let attendees cancel and refund their own tickets under the event's refund rules; those refunds come from the Organization's Stripe account. Melora's platform fee is not returned when a payment is refunded, whether the Organization issues the refund or Melora Connect refunds it automatically because the purchase could not be completed, for example when an event sells out while a Member is paying. The fee is also not returned when a payment is disputed.

8. Acceptable use

8.1 You must not:

1. break the law, or use Melora Connect to send unlawful, harassing, deceptive or unsolicited bulk communications;
2. try to access another organization's data, another person's account, or any part of the Service you are not authorized to use;
3. test, scan or bypass security controls, or upload malware;
4. scrape or harvest data, or overload the Service;
5. copy, reverse engineer or resell the Service, or use it to build a competing product;
6. upload content you have no right to use, or that is defamatory, obscene, hateful or infringes someone's rights;
7. use MeloraPay for anything Stripe's restricted business list or the law does not allow;
8. share accounts, or let former staff keep access.

8.2 We may remove content or suspend access that breaks this Section, as described in Section 17.

9. Your data

9.1 Ownership. You keep ownership of all data you upload or generate through Melora Connect, including member records ("Customer Data"). You give Melora a limited license to host, copy, process and display Customer Data only to provide, secure and support the Service for you, and as described in the Privacy Policy. Authorized Melora staff access Customer Data for these purposes, mainly to provide support, only with the approval, time limits and logging described on our Security page.

9.2 Roles. For Member data, the Organization decides what is collected and why, and Melora processes it on the Organization's behalf. The Organization is responsible for having a lawful basis and giving Members any notices the law requires. If you need a data processing addendum, email privacy@meloraconnect.com.

9.3 Export. Organization administrators can export their data from the admin portal as CSV files, such as member, event, payment and donation lists. For a complete copy of your data, email support@meloraconnect.com. Members can download a copy of their own data from the member portal, or ask their Organization or email privacy@meloraconnect.com for it.

9.4 Deletion. There are two ways your Customer Data is deleted. (a) If you cancel your account: 90 days. When your Organization's account owner cancels the account from the admin portal, your Organization is closed and we keep your Customer Data for 90 days. During those 90 days the account owner can still sign in to export it or reopen the account. After 90 days it is deleted automatically. (b) If you ask us to delete it: 30 days. Faster deletion happens only on request: your Organization's account owner can write to privacy@meloraconnect.com to have your Customer Data deleted without waiting for the 90 days, and we delete it within 30 days of the request. The Service ends for you when that deletion runs, and the rest of a paid period is not refunded (Section 7.2). Until either deletion runs, your data stays available for export. We delete everything except records we must keep by law, this agreement, signed order forms, and our invoices and payment records with you, people's own sign-in accounts and profiles, which they may use with other organizations, copies of shared articles that other organizations saved (Section 9.5), and copies in backups until they rotate out. While your plan is active, you can choose how long member and payment records are kept; when a member record passes that period, the member's personal details (name, contact details, address, photo, profile, custom answers and documents) are removed automatically, and the record stays only as an anonymous entry so your totals and history stay correct. Payment records past their period are marked anonymized, and the payer's name stays on them for tax and accounting.

9.5 Shared articles. If you share an article with other organizations, you give Melora and every other organization on Melora Connect a non-exclusive, royalty-free license to show it to their signed-in members and staff, with your organization's name, logo and the author's display name. Staff of another organization may save a copy, edit it and publish it to their own members, with a credit to you. That license is permanent for copies already saved: turning sharing off, or deleting your data when your plan ends, removes your article from the shared hub and the public page but not copies other organizations saved. If you also show an article on the public articles page, anyone can read it without signing in. Share only articles you have the right to license this way. Melora may hide a shared article and will tell you why.

10. Communications you send

10.1 The Organization is the sender of emails and messages it sends to Members and others through Melora Connect. It is responsible for having consent where the law requires it, for the content, and for complying with anti-spam and privacy laws.

10.2 Melora adds unsubscribe links to marketing emails and honors unsubscribe requests. Transactional messages, such as receipts, may still be sent.

11. Vendor applications

11.1 Businesses can apply to list their services on the Vendor Marketplace, and Melora may accept or decline an application. An application creates no other obligation on either side. A listed vendor's plan, any fees Melora may charge vendors in the future, payouts and conduct are governed by the Vendor Marketplace Agreement, which controls over these Terms on Marketplace matters. Applicants' details are handled as our Privacy Policy describes.

12. Intellectual property

12.1 Melora owns Melora Connect, MeloraPay and all related software, designs, names and logos. We give you a limited, non-exclusive, non-transferable right to use the Service during your plan, under these Terms.

12.2 If you send us feedback, we may use it without any obligation to you.

13. Third-party services

13.1 The Service relies on third parties, such as Stripe for payments, and lets you connect other services. Their terms govern your use of them. We are not responsible for them, but we choose them carefully and list the ones that process personal data in the Privacy Policy.

14. Disclaimers

14.1 The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows, except as set out in the Service Level Agreement.

14.2 We do not promise that the Service will be uninterrupted or error free, or that every defect will be corrected. Melora Connect is not legal, tax or accounting advice. You are responsible for your own compliance, including dues, tax receipts and nonprofit rules.

15. Limitation of liability

15.1 To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data.

15.2 To the fullest extent the law allows, Melora's total liability arising out of or relating to these Terms is limited to the greater of the fees you paid Melora in the 12 months before the claim, or US$1,000.

15.3 These limits do not apply to fraud, gross negligence, wilful misconduct, a party's indemnity obligations, your payment obligations, or liability the law does not allow to be limited.

16. Indemnity

16.1 You will defend Melora against third-party claims, and pay resulting losses and reasonable legal costs, arising from your Customer Data, your communications, your events, your use of MeloraPay as merchant of record, or your breach of these Terms or the law.

16.2 Melora will defend you against third-party claims that the Service itself infringes their intellectual property rights, and pay resulting damages and reasonable legal costs finally awarded or agreed in settlement.

16.3 The party seeking protection must give prompt notice, let the other party control the defense, and give reasonable help.

17. Suspension and termination

17.1 Either party may end these Terms with notice as described in Sections 5.5 and 7.

17.2 We may suspend or end access that breaks these Terms or puts the Service, other customers or Members at risk. Where the problem can be fixed, we will usually give you a chance to fix it first. For serious breaches we may act immediately and tell you afterwards.

17.3 If we discontinue the Service we will give at least 15 days' notice and refund the unused part of any prepaid term.

17.4 After termination, Section 9.4 applies to your data. Sections 9, 12, 14, 15, 16, 20 and 21 survive.

18. Force majeure

18.1 Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, war, government action, internet or utility failures, or outages at third-party providers. This does not excuse payment obligations. We will make reasonable efforts to resume normal service quickly.

19. Changes to these Terms

19.1 Minor changes, such as clarifications and typo fixes, take effect when published with a new "Last updated" date.

19.2 Material changes, such as changes to fees, data rights or liability, take effect at least 15 days after we email account owners about them. If you do not agree, you may end your plan before the change takes effect and receive a refund of the unused part of any prepaid term.

20. Governing law and disputes

20.1 These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The parties will first try to resolve a dispute in good faith for 30 days after written notice. After that, either party may bring a claim in the state courts located in New Castle County, Delaware, or the United States District Court for the District of Delaware, and both parties consent to those courts' jurisdiction.

20.2 Claims may be brought only on an individual basis, not in a class, consolidated or representative action, to the extent the law allows.

20.3 If these Terms are translated, the English version controls.

21. General terms

21.1 These Terms, with the documents referred to in Section 1.4 and any order form or written agreement signed by both parties, are the entire agreement about the Service. A signed agreement controls over these Terms where they conflict.

21.2 If any part is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them to an affiliate or a buyer of our business with notice. The parties are independent contractors.

22. Contact us

• Support: support@meloraconnect.com or (240) 896-1404
• Legal notices: legal@meloraconnect.com, or by post to Melora Connect, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA