Last updated: October 29, 2026
Version 1, published October 29, 2026.
These definitions apply to Melora Connect agreements that link to this page, such as the Master Subscription Agreement. Each agreement uses the version of this page published on its Effective Date. Earlier versions stay available in the version history at the end of this page, at https://www.meloraconnect.com/legal/definitions/#df3.
How to read our agreements
- "Including" means including without limitation.
- "Days" means calendar days, unless the text says Business Days.
- The singular includes the plural, and the other way round.
- Headings are for convenience only and do not change the meaning of the text.
- "Section" refers to a section of the agreement itself unless another document is named, for example "Terms of Service Section 5.4".
Defined terms
Affiliate: an entity that controls, is controlled by, or is under common control with a Party. "Control" means owning more than 50% of the voting interests of the entity.
Agreement: the Master Subscription Agreement signed by Melora and Customer, made up of its cover page, the Order Form, the Core Terms, the Modules that apply, and the documents it incorporates.
Authorized Users: Customer's employees, officers, directors, volunteers, committee members and contractors whom Customer allows to use the staff features of the Platform on its behalf.
Business Day: Monday to Friday, except US federal holidays.
Business Hours: 9:00 a.m. to 6:00 p.m. US Eastern time on Business Days.
Critical issue: the Platform is unavailable, or members cannot sign in or pay, for all or most of Customer's users, with no workaround (Severity 1 in the Service Level Agreement).
Confidential Information: non-public information that one Party shares with the other and that is marked confidential, or that a reasonable person would understand to be confidential from its nature and the way it was shared. Customer Data is Customer's Confidential Information. The pricing in the Agreement is Confidential Information of both Parties.
Core Terms: the numbered Sections 1 to 12 of the Agreement.
Customer: the organization named as Customer on the cover page of the Agreement.
Customer Data: all data, content and information, including Member Data, that Customer, its Authorized Users or its Members upload to or create in the Platform. This matches the meaning in Terms of Service Section 9.1.
Customer Marks: Customer's names, logos and trademarks.
Data Processing Agreement or DPA: Melora's Data Processing Agreement published at https://www.meloraconnect.com/data-processing-agreement/.
Data Protection Claims: claims arising from a Party's breach of Section 5 of the Agreement (Customer Data) or of the DPA.
Documentation: the user guides, help articles and plan descriptions for the Platform that Melora makes available to Customer, as updated from time to time.
Effective Date: the date shown as the Effective Date on the cover page of the Agreement or, if none is shown, the date of the last signature.
Feedback: suggestions, ideas or comments about the Services that Customer or its Authorized Users give Melora.
First-Year Total: the total of all fees on the Order Form for the first 12 months of the Subscription Term, after discounts and before taxes. It includes the first year of every annual line and every one-time line.
Go-live: the first day on which Customer's Members can sign in to and use the Platform.
Hosted Website: Customer's public website that Melora hosts under Module 1 (Website Hosting).
Managed Services: the work Melora's team performs for Customer under the Order Form and the Modules, including onboarding (configuration, data migration and training), extra data migration, extra training, website hosting set-up and premium support.
Melora: Melora Connect, Inc., a Delaware corporation.
MeloraPay: Melora's online payment feature, built on Stripe Connect, through which Customer collects dues, event fees, donations and other payments. Terms of Service Section 6 describes it.
Member Data: Personal Data about Members that is part of Customer Data.
Members: the people and organizations that hold or apply for membership in Customer, register for its events, donate to it, or otherwise use its member-facing features on the Platform.
Module: a numbered part of the Modules section of the Agreement that sets the terms for one optional service. A Module applies only while its service is a line on a signed Order Form.
Onboarding Date: the earlier of (a) Go-live and (b) the Onboarding Hard Date.
Onboarding Hard Date: the fixed date stated on the Order Form on which the second first-year payment becomes due if Go-live has not happened by then.
Order Form: the "What you're getting" part of the Agreement, and any later ordering document that refers to the Agreement and is signed by both Parties.
Party: Melora or Customer. Parties: both of them.
Personal Data: any information relating to an identified or identifiable person that is part of Customer Data and that Melora processes on Customer's behalf, as defined in the DPA.
Plan: the subscription plan on the Order Form: Growth, Professional or Enterprise.
Plan Limits: the limits of each Plan on members, contacts, emails sent each month and admin users, as listed in Terms of Service Section 5.1 or on the Order Form, and the API limits in Terms of Service Section 3.4.
Platform: Melora Connect, Melora's hosted membership management software, including its web application, admin and member portals, mobile apps, the API where the Plan includes it, and the features of Customer's Plan.
Security Incident: a confirmed breach of security that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data in Melora's possession or control, as defined in the DPA.
Service: each service listed on the Order Form. Services: the Platform and the Managed Services together.
Service Level Agreement or SLA: Melora's Service Level Agreement published at https://www.meloraconnect.com/service-level-agreement/.
Stripe Connected Account Agreement: Stripe's terms for connected accounts, including the Stripe Services Agreement, published at https://stripe.com/connect-account/legal.
Subprocessors: third parties that Melora engages to process Personal Data on Customer's behalf, listed at https://www.meloraconnect.com/subprocessors/ and in Annex 3 of the DPA.
Subscription Term: the period of Customer's subscription stated on the Order Form (12 months from the Effective Date unless the Order Form says otherwise) and each renewal term.
Terms of Service: Melora's Terms of Service published at https://www.meloraconnect.com/terms/.
Third-Party Service: a product or service not provided by Melora that Customer uses with the Platform, such as Stripe, QuickBooks, Zoom, Customer's own HubSpot account, or any system Customer connects through the API or webhooks.
Usage Data: technical and usage information about how the Services operate and are used, such as performance, error and feature-use data.
Version history
Each version stays online at its own address. An agreement uses the version published on its Effective Date.
- Version 1, October 29, 2026: https://www.meloraconnect.com/legal/definitions/v1/