People · Events · Communities
Last updated: October 30, 2026
Support: support@meloraconnect.com or (240) 896-1404.
1. Who receives your gift
1.1 When you donate through Melora Connect, in your Organization's member portal or on one of its public fundraiser pages, your gift goes to that Organization, not to Melora. You pay directly to the Organization's own Stripe account, and the Organization is the recipient and seller of record.
1.2 Melora provides the software and payment connection. Melora does not decide how the Organization uses donations and is not responsible for it. Questions about a campaign or how funds are used should go to the Organization.
2. How donating works
2.1 Members can give from their Organization's member portal by card or, where the Organization accepts it and the gift is in US dollars, from a US bank account. Anyone can give to an Organization's running fundraiser on its public fundraiser page without signing in. Those gifts are by card only, and you must provide an email address to receive your receipt. Gifts are one-time payments; recurring donations are not available.
2.2 Gifts are in the Organization's currency, which it sets in its settings. The minimum gift is 5.00 and the maximum single gift is 100,000.00 in that currency.
2.3 Stripe takes payment on a secure payment page. Melora does not see or store your card number.
2.4 Donations are voluntary. Unless the Organization tells you otherwise in writing, you receive no goods or services in return.
3. Fees
3.1 Two fees come out of your gift before it reaches the Organization: Stripe's payment processing fee and Melora's platform fee. Bank payments have different fees from card payments, as set out in the Organization's agreement with Melora, and public fundraiser pages accept card payments only. You are not charged anything beyond the amount you give. Melora does not cover these fees.
4. Tax deductibility
4.1 Whether your gift is tax-deductible depends on the Organization's tax status and your own circumstances. Many chambers of commerce and trade associations are not charities, and gifts to them are often not deductible as charitable contributions. Ask the Organization, or your tax advisor, before claiming a deduction.
4.2 Melora does not decide, confirm or guarantee the tax treatment of any gift.
5. Receipts
5.1 Stripe emails a payment receipt, on the Organization's behalf, to the email address you give when you donate. If you give from the member portal without entering an email address, whether you get a receipt depends on the Organization's Stripe settings. A receipt for tax purposes must come from the Organization, which is responsible for any written acknowledgment the law requires.
6. Refunds
6.1 Donations are generally not refundable. If you made a mistake, such as a wrong amount or a duplicate gift, contact the Organization as soon as possible. The Organization decides whether to refund and issues any refund through its own Stripe account. Melora cannot refund a gift on an Organization's behalf.
6.2 If you do not recognize a charge, contact the Organization first, or our support team, before disputing it with your card issuer.
7. Designations and campaigns
7.1 You may be able to choose a campaign or designation for your gift, and to give anonymously. A designation is a request to the Organization. How designated funds are used is decided by the Organization. Giving anonymously keeps your name off the gift record and any public recognition. However, the Organization still receives your email address and can identify you, because it must keep records of the gifts it receives.
8. Your information
8.1 Your name, email, gift amount, designation and campaign are shared with the Organization and stored in Melora Connect so it can record and acknowledge your gift. Stripe processes your payment details. Our Privacy Policy explains how we handle personal information.
9. For Organizations
9.1 An Organization that accepts donations through MeloraPay is responsible for its fundraising: registrations and disclosures required by charitable solicitation laws, statements about tax deductibility, receipts and acknowledgments, quid pro quo disclosures, using funds as designated, and refunds. These responsibilities are part of the Terms of Service.
10. Changes and governing terms
10.1 We may update these Donation Terms. The "Last updated" date shows the latest version. Changes do not affect gifts already made.
10.2 These terms are part of the Terms of Service. The disclaimers, limitation of liability and governing law sections of the Terms of Service apply to them.
