Last updated: September 27, 2026

Provided by Melora Connect, Inc..

Support: support@meloraconnect.com or (571) 290-2703.

1. Agreement to these Terms

1.1 These Terms of Service (“Terms”) are a contract between Melora Connect, Inc. (“Melora”, “we”, “us”) and you. By creating an account, accepting an invitation, or using Melora Connect, you agree to these Terms.

1.2 If you use Melora Connect for an organisation, you confirm that you are authorised to bind that organisation, and “you” includes the organisation.

1.3 You must be at least 18 years old to create an organisation account. You must not use Melora Connect if you are in a country subject to a comprehensive embargo or on a government restricted-party list.

1.4 These Terms work together with our Privacy Policy, Security page, Service Level Agreement, Accessibility Statement and Donation Terms.

2. Who these Terms apply to

• Associations: chambers of commerce, trade associations, professional societies and other member organisations that subscribe to Melora Connect, and their staff and authorised users. Associations are our customers.
• Members: people and businesses that an Association invites to its member portal, or that join, pay dues, register for events or donate through it.
• Vendors: businesses that apply to work with Melora as vendors.
• Visitors: anyone who visits our websites or an Association’s public pages, such as event landing pages.

3. The Service

3.1 Melora Connect is membership management software for member organisations. It includes member records and CRM, events, payments through MeloraPay, communications, analytics and advocacy tools. Features vary by plan.

3.2 We may improve, change or remove features. We will not materially reduce the core functionality of a paid plan during its current term without giving you notice and, where the reduction is material to you, the right to cancel and receive a refund of the unused part of that term.

3.3 Some features shown in plans or product pages, such as AI-assisted briefings and drafting, are not available yet. Before we turn on a feature that sends your data to a new provider, we will update the Privacy Policy to name the provider and describe what is sent.

4. Accounts and security

4.1 You are responsible for keeping sign-in details secure and for activity under your account. Association administrators are responsible for who they invite, the roles they give, and removing access when someone leaves.

4.2 Tell us promptly at support@meloraconnect.com or (571) 290-2703 if you believe an account has been accessed without permission.

5. Plans, fees and billing

5.1 Plans. Association plans are billed annually:

5.2 Onboarding fee. The one-time onboarding fee shown above is billed with your first year. We may reduce or waive it in writing.

5.3 How we bill. The Melora team starts your plan. The annual fee is billed in advance and paid automatically by card or US bank account (ACH) through Stripe’s secure checkout, renewing each year. We do not accept cheques, cash or payment on invoice terms. Prices are in US dollars and do not include taxes, which we add where the law requires.

5.4 Plan limits and late payment. Each plan has limits, such as the number of members. If you go over a limit, new records or operations that exceed the plan are blocked until you upgrade, while existing work continues. If a payment fails or an invoice is overdue, we tell your account owners by email and in the admin portal, and your account stays fully available for 14 days. From day 14 your staff can view and export everything but cannot make changes, and from day 30 staff access is limited to the billing page until the balance is paid. Your Members keep using their portal, paying dues and registering for events throughout.

5.5 Renewal. Plans renew for another year unless either party gives notice of non-renewal at least 30 days before the end of the term.

5.6 Price changes. We may change prices for your next term by telling you at least 30 days before it starts. Prices do not change during a term you have paid for.

5.7 Free trial. New Associations may be offered a free trial, for the length we tell you when your account is created (usually 3 days), which starts when your first administrator first signs in. Before using the Service you add a card or US bank account; nothing is charged during the trial. When the trial ends we ask whether you want to continue. If you continue, we charge the payment method you added for your plan’s first year and the one-time onboarding fee, and your plan renews as described in 5.5. If you would like to discuss other terms, you can contact our sales team. If you decline or do not answer, your staff can view and export your data but cannot make changes, and from 16 days after the trial ends staff access is limited to the billing page. We send notices along the way, your Members are not affected, and you can continue at any time to restore full access.

6. MeloraPay

6.1 What it is. MeloraPay lets an Association collect dues, event fees, donations and other payments from Members online. It is built on Stripe Connect.

6.2 Your own Stripe account. To use MeloraPay, the Association opens its own Stripe account through Melora Connect. Stripe collects the identity, business and bank details it needs directly. Melora does not collect or store tax identification numbers, bank account or routing numbers, or dates of birth. The Association has its own full Stripe dashboard, where it can see its payments, payouts and fees, including ours.

6.3 Stripe’s terms. Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By using MeloraPay you agree to be bound by them, as Stripe may change them from time to time. You authorise Melora to share with Stripe, and receive from Stripe, information about you and your transactions as needed to provide MeloraPay. Stripe’s terms are published at stripe.com/connect-account/legal.

6.4 The Association is the seller. Payments are made directly to the Association’s Stripe account. The Association is the merchant of record. It owns the funds and is responsible for refunds, chargebacks and disputes, and for its own tax reporting. Melora is the platform provider and is not the seller of anything a Member pays for.

6.5 Fees. Two separate fees are deducted from each payment:

• Stripe’s processing fee, which Stripe charges the Association directly under the Association’s Stripe account terms.
• Melora’s platform fee: 0.35% of each card payment, and 1.00% of each bank transfer (ACH) payment capped at $10.00 per payment, unless we agree a different rate with you in writing.

6.6 Payouts. Stripe pays out the Association’s balance to its bank account on the schedule set in its Stripe account. Melora does not hold Association funds.

6.7 Minimum charge. MeloraPay does not process payments under $1.00.

6.8 Availability. MeloraPay is available to Associations based in the United States, and payments are in US dollars.

7. Cancellation and refunds

7.1 You can give notice that you will not renew at any time before the notice deadline in Section 5.5. Your plan stays active until the end of the term you paid for.

7.2 Annual fees and onboarding fees are not refundable, except where the law requires, or where we end your plan without cause or discontinue the Service, in which case we refund the unused part of the prepaid term.

7.3 Refunds of Member payments made through MeloraPay are decided and issued by the Association, not Melora. Melora’s platform fee is not returned on payments the Association refunds. It is returned when Melora Connect refunds a payment automatically because the purchase could not be completed, for example when an event sells out while a Member is paying.

8. Acceptable use

8.1 You must not:

1. break the law, or use Melora Connect to send unlawful, harassing, deceptive or unsolicited bulk communications;
2. try to access another organisation’s data, another person’s account, or any part of the Service you are not authorised to use;
3. test, scan or bypass security controls, or upload malware;
4. scrape or harvest data, or overload the Service;
5. copy, reverse engineer or resell the Service, or use it to build a competing product;
6. upload content you have no right to use, or that is defamatory, obscene, hateful or infringes someone’s rights;
7. use MeloraPay for anything Stripe’s restricted business list or the law does not allow;
8. share accounts, or let former staff keep access.

8.2 We may remove content or suspend access that breaks this Section, as described in Section 17.

9. Your data

9.1 Ownership. You keep ownership of all data you upload or generate through Melora Connect, including member records (“Customer Data”). You give Melora a limited licence to host, copy, process and display Customer Data only to provide, secure and support the Service for you, and as described in the Privacy Policy. Authorised Melora staff access Customer Data for these purposes, mainly to provide support, only with the approval, time limits and logging described on our Security page.

9.2 Roles. For Member data, the Association decides what is collected and why, and Melora processes it on the Association’s behalf. The Association is responsible for having a lawful basis and giving Members any notices the law requires. If you need a data processing addendum, email privacy@meloraconnect.com.

9.3 Export. Association administrators can export their data from the admin portal as CSV files, such as member, event, payment and donation lists. For a complete copy of your data, email support@meloraconnect.com. Members can ask their Association, or email privacy@meloraconnect.com, for a copy of their own data.

9.4 Deletion. When your plan ends you may request deletion of your Customer Data. We keep it available for export for 30 days after the plan ends and then delete it within a further 30 days, except records we must keep by law and copies in backups until they rotate out.

10. Communications you send

10.1 The Association is the sender of emails and messages it sends to Members and others through Melora Connect. It is responsible for having consent where the law requires it, for the content, and for complying with anti-spam and privacy laws.

10.2 Melora adds unsubscribe links to marketing emails and honours unsubscribe requests. Transactional messages, such as receipts, may still be sent.

11. Vendor applications

11.1 Businesses can apply through Melora Connect to work with Melora as vendors. An application creates no obligation on either side, and Melora may accept or decline it. Applicants’ details are handled as our Privacy Policy describes.

12. Intellectual property

12.1 Melora owns Melora Connect, MeloraPay and all related software, designs, names and logos. We give you a limited, non-exclusive, non-transferable right to use the Service during your plan, under these Terms.

12.2 If you send us feedback, we may use it without any obligation to you.

13. Third-party services

13.1 The Service relies on third parties, such as Stripe for payments, and lets you connect other services. Their terms govern your use of them. We are not responsible for them, but we choose them carefully and list the ones that process personal data in the Privacy Policy.

14. Disclaimers

14.1 The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows, except as set out in the Service Level Agreement.

14.2 We do not promise that the Service will be uninterrupted or error free, or that every defect will be corrected. Melora Connect is not legal, tax or accounting advice. You are responsible for your own compliance, including dues, tax receipts and nonprofit rules.

15. Limitation of liability

15.1 To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data.

15.2 To the fullest extent the law allows, Melora’s total liability arising out of or relating to these Terms is limited to the greater of the fees you paid Melora in the 12 months before the claim, or US$1,000.

15.3 These limits do not apply to fraud, gross negligence, wilful misconduct, a party’s indemnity obligations, your payment obligations, or liability the law does not allow to be limited.

16. Indemnity

16.1 You will defend Melora against third-party claims, and pay resulting losses and reasonable legal costs, arising from your Customer Data, your communications, your events, your use of MeloraPay as merchant of record, or your breach of these Terms or the law.

16.2 Melora will defend you against third-party claims that the Service itself infringes their intellectual property rights, and pay resulting damages and reasonable legal costs finally awarded or agreed in settlement.

16.3 The party seeking protection must give prompt notice, let the other party control the defence, and give reasonable help.

17. Suspension and termination

17.1 Either party may end these Terms with notice as described in Sections 5.5 and 7.

17.2 We may suspend or end access that breaks these Terms or puts the Service, other customers or Members at risk. Where the problem can be fixed, we will usually give you a chance to fix it first. For serious breaches we may act immediately and tell you afterwards.

17.3 If we discontinue the Service we will give at least 30 days’ notice and refund the unused part of any prepaid term.

17.4 After termination, Section 9.4 applies to your data. Sections 9, 12, 14, 15, 16, 20 and 21 survive.

18. Force majeure

18.1 Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, war, government action, internet or utility failures, or outages at third-party providers. This does not excuse payment obligations. We will make reasonable efforts to resume normal service quickly.

19. Changes to these Terms

19.1 Minor changes, such as clarifications and typo fixes, take effect when published with a new “Last updated” date.

19.2 Material changes, such as changes to fees, data rights or liability, take effect at least 30 days after we email account owners about them. If you do not agree, you may end your plan before the change takes effect and receive a refund of the unused part of any prepaid term.

20. Governing law and disputes

20.1 These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict of laws rules. The parties will first try to resolve a dispute in good faith for 30 days after written notice. After that, either party may bring a claim in the state courts located in Arlington County, Virginia, or the United States District Court for the Eastern District of Virginia, and both parties consent to those courts’ jurisdiction.

20.2 Claims may be brought only on an individual basis, not in a class, consolidated or representative action, to the extent the law allows.

20.3 If these Terms are translated, the English version controls.

21. General terms

21.1 These Terms, with the documents referred to in Section 1.4 and any order form or written agreement signed by both parties, are the entire agreement about the Service. A signed agreement controls over these Terms where they conflict.

21.2 If any part is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them to an affiliate or a buyer of our business with notice. The parties are independent contractors.

22. Contact us

• Support: support@meloraconnect.com or (571) 290-2703
• Legal notices: legal@meloraconnect.com